Refund policy
RETURN AND REFUND POLICY
We want you to understand the terms of your purchase before ordering from Magdalena’s Piano School LLC. Because our products include educational materials, subscriptions, and digital products, refund and cancellation eligibility varies depending on the type of purchase.
MONTHLY SUBSCRIPTIONS
Monthly subscriptions are billed on a recurring monthly basis. Your first payment is charged when you subscribe, and subsequent payments are charged according to the billing schedule disclosed at checkout.
Monthly subscriptions may be canceled at any time before the next renewal charge to prevent future charges.
Cancellation applies to future billing periods and does not automatically refund a payment that has already been processed.
After cancellation, any physical materials already included in a processed payment may still be prepared and mailed according to the applicable mailing schedule.
PREPAID ANNUAL SUBSCRIPTIONS
Prepaid annual subscriptions are paid in full at the time of purchase and cover the complete 12-month subscription period described on the applicable product page.
Prepaid annual subscriptions do not automatically renew.
Because prepaid annual subscriptions reserve and provide a full 12-month series of educational materials, payments for prepaid annual subscriptions are generally non-refundable once processed, except as required by applicable law.
Prepaid annual subscription orders may be canceled within 24 hours of purchase. After the 24-hour cancellation period has passed, prepaid annual subscription payments are generally non-refundable, except as required by applicable law.
If you believe an order was placed in error, please contact Magdalena’s Piano School LLC as soon as possible after purchase. If the order has not yet been processed or prepared for fulfillment, we may be able to cancel it at our discretion.
PHYSICAL EDUCATIONAL MATERIALS
Because our mailed educational materials are prepared and fulfilled as part of an educational program or subscription, we generally do not accept returns of correctly fulfilled materials simply because a customer changes their mind.
If you receive an incorrect item, or your materials arrive materially damaged, please contact us so that we can review the issue and, when appropriate, provide a replacement or other suitable resolution.
Please do not return materials without contacting us first.
DIGITAL PRODUCTS
Due to the nature of digital products, purchases of digital materials are generally non-refundable once the digital product has been delivered, downloaded, accessed, or otherwise made available to the customer, except as required by applicable law.
If you experience a technical problem accessing a purchased digital product, please contact us so that we can assist you.
LOST OR DELAYED MAIL
Estimated mailing and delivery times are not guaranteed. Postal delays may occur for reasons outside the control of Magdalena’s Piano School LLC.
If a mailed item appears to be lost or has not arrived within a reasonable period after the expected delivery window, please contact us. We will review the circumstances and determine an appropriate resolution, which may include sending a replacement when appropriate.
DAMAGED SHIPMENTS
If educational materials arrive materially damaged, please contact us as soon as reasonably possible. We may request photographs or other information necessary to document the damage and determine an appropriate resolution.
When appropriate, we may provide a replacement at no additional charge.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, please contact us. Additional shipping charges may apply if materials must be mailed again.
If you have an active subscription, please update your shipping address before your next mailing is prepared. Updating an address after a mailing has already been processed may not redirect that mailing.
ESA, CLASSWALLET, AND OTHER EDUCATION FUNDING
Eligibility for payment or reimbursement through an education savings account, ClassWallet, scholarship program, or other third-party education-funding program is determined by the applicable program or administrator.
Magdalena’s Piano School LLC does not guarantee that a purchase will be approved or reimbursed by a third-party program. A denial of reimbursement or funding does not, by itself, make an otherwise non-refundable purchase eligible for a refund.
EXCEPTIONS
Nothing in this Return and Refund Policy limits any refund, cancellation, replacement, or other right that a customer is entitled to under applicable law.
If Magdalena’s Piano School LLC is unable to provide a product or paid subscription materials as promised, we will address the affected purchase as appropriate under the circumstances and applicable law.
CONTACT US
For questions about cancellations, refunds, damaged or missing materials, or other order concerns, please contact:
Magdalena’s Piano School LLC
magdalenaspianoschool@gmail.com