Shipping policy
SHIPPING POLICY
This Shipping Policy applies to physical educational materials mailed by Magdalena’s Piano School LLC.
SHIPPING AREA
Magdalena’s Piano School LLC currently ships physical products within the United States only.
We do not currently offer international shipping. International availability may be added in the future.
SHIPPING COSTS
Standard shipping for our mailed educational materials and subscriptions is included in the product price unless otherwise stated at checkout.
MONTHLY MAILING SCHEDULE
Subscription materials are mailed on or around the 15th of each month.
Orders placed by the 14th of the month are generally included in that month’s mailing. Orders placed after the 14th will generally begin with the following month’s mailing.
For example, an order placed on September 14 would generally begin with the September mailing, while an order placed on September 15 would generally begin with the October mailing.
DELIVERY TIMES
Please allow up to 10 days after mailing for domestic delivery.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to postal delays, weather, holidays, service disruptions, or other circumstances outside the reasonable control of Magdalena’s Piano School LLC.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Customers with an active subscription are responsible for updating their shipping address before the next mailing is prepared.
An address change made after a mailing has already been prepared or processed may not apply to that mailing.
If materials are returned or cannot be delivered because an incorrect or incomplete address was provided, please contact us. Additional shipping charges may apply if the materials need to be mailed again.
LOST OR MISSING MAIL
If your mailing has not arrived within the expected delivery window, please contact us at magdalenaspianoschool@gmail.com.
We will review the circumstances and, when appropriate, arrange a replacement or another suitable resolution.
DAMAGED MAIL
If your educational materials arrive materially damaged, please contact us as soon as reasonably possible. We may request photographs of the damaged materials and/or packaging so that we can review the issue.
When appropriate, a replacement may be provided at no additional charge.
POSTAL DELAYS
Once a mailing has been transferred to the postal carrier, delivery may be affected by circumstances outside our control.
Magdalena’s Piano School LLC is not responsible for ordinary postal delays, but we encourage customers to contact us if a mailing appears to be lost or significantly delayed so that we can help determine an appropriate resolution.
CHANGES TO MAILING SCHEDULES
Occasionally, mailing dates may vary slightly due to weekends, holidays, postal schedules, or other circumstances.
If a significant change affects a customer's expected subscription mailing, we will provide notice when reasonably appropriate.
CONTACT INFORMATION
Questions regarding shipping or a missing or damaged mailing may be sent to:
Magdalena’s Piano School LLC
magdalenaspianoschool@gmail.com